We figured you could use some help! Feel free to reach out to our team at anytime with any questions you may have: [email protected]. The Customer Happiness Team will respond within 48 business hours. Kickstarter is a launchpad for creators to raise funds for the initial production of their invention. Backers (that’s you!) can support the creator by pre-ordering the product at a discounted price.

Last updated: January 19, 2025 05:51

You will be emailed a survey to your inbox via BackerKit at the end of the campaign within 14 days of the campaign ending. This survey will allow you to choose your options, purchase additional add-ons including tips, adapters, cables, sets and update your shipping address

Last updated: January 19, 2025 05:51

All rewards will be delivered via air freight directly from our distribution centre in Shenzhen, China. Tracking details will be emailed once your order has been dispatched during the fulfilment stage.

Last updated: January 19, 2025 05:51

You will be emailed a survey to your inbox via BackerKit at the end of the campaign within 14 days of the campaign ending.

Last updated: January 19, 2025 05:51

With the positive response of the final samples we will be able to begin production before the campaign closes with no manufacturing complications. We’ve accounted for all potential delays we can forsee with our expected delivery date and are confident we will deliver on time. We have also ensured we are working with a factory that’s professional and able to meet deadlines.

Last updated: January 19, 2025 05:51

We would like to advise that only 1 promotional offer can be applied to each order.

Last updated: January 19, 2025 05:51

We ship to all countries excluding the following which have been flagged by courier services as restricted or high risk: Belarus, Cote d’Ivoire, Cuba, Democratic Republic of the Congo, North Korea, Sierra Leone, Sudan, Syria & Zimbabwe. If you would like a shipment to any these countries we will make alternative arrangements that may cost more, however we can’t guarantee the shipment’s arrival.

Last updated: January 19, 2025 05:51

If our shipping provider attempts to deliver to your address and the package is returned because of any of these reasons, there will be a reshipping fee: no-one is available to receive the package, the location is not accessible, you’ve provided the wrong address or you have moved without notifying us before the delivery dispatch.

Last updated: January 19, 2025 05:51

All orders will be dispatched to the address that has been provided to us on your Backerkit survey. If you have recently moved and need to update your address, please ensure your address is updated on Backerkit as updating on Indiegogo does not automatically update on Backerkit. You can also reach out to us and a member of our team can assist you with this: https://www.chargeasap.com/support

Last updated: January 19, 2025 05:51

While we try our best to assist with the prices that are declared, the customer will be responsible for paying all import duties and taxes. These costs are not included in the cost of delivery. We do have some strategies that have minimised tax for backers which we’ve used for shipping for our past 8 campaigns.

Last updated: January 19, 2025 05:51

You can initiate 100% refunds during when the campaign is live by going to the “Manage your pledge” button.

Last updated: January 19, 2025 05:51

Please note all sales are final. Kickstarter is not able to guarantee that perks will be delivered or deemed satisfactory. The nature of crowdfunding is such that campaigns on Indiegogo are raising funds for work-in-progress projects, ideas, or causes. Contributing to a campaign and claiming a perk on Kickstarter is not the same as buying a product online.

There will be no exchanges or returns for change of mind. In the event your product becomes faulty, please email us [email protected] with a description of the issue. Once we assess the issue and are able to determine its a product fault, you’ll be able to pay the $15USD reshipping fee for the product(s). We’ll then dispatch your replacement order straight away. Please note that if an item has been discontinued, we are no longer able to provide warranty on that item.

Last updated: January 19, 2025 05:51

If your local postal service makes an unsuccessful delivery attempt due to e.g. outdated address, no one was available to accept the package, they will return the package to us. As there is a penalty fee incurred with the return of your shipment and also the cost of re-sending your delivery as well as most returned packages never making it back to us, a reshipping fee will apply.

Last updated: January 19, 2025 05:51

No, as you can already power it at max speed with your existing 140W USB-C wall charger such as the original 16” Macbook Pro. We will also offer high power chargers at a discounted rate during the BackerKit survey phase which happens right after the campaign has concluded.

Last updated: February 11, 2025 01:58

No, as it can be charged with any USB-C to USB-C cable. We do recommend using a cable that can support 140W to charge up Flash Pro at it’s max speed. Be warned that most USB-C cables are not designed or rated to handle 100W (20V/5A) and require an E-Mark chip which prevents the circuit from overloading and allows the high power to be reached safely. We will offer a 240W cable at a discounted rate during the BackerKit survey phase which happens right after the campaign has concluded.

Last updated: February 11, 2025 01:58

Yes but please note that this is only achievable when using a 140W input. Anything less will result in a slower charge time. If you don’t currently own items which can achieve this output, we offer our Zeus 280 wall charger and our 240W Cable at a discounted rate during the BackerKit survey phase which happens right after the campaign has concluded.

Last updated: January 19, 2025 05:51

The optimal conditions to store Flash Pro Ultra are as follows: -Store at ~50% of charge, check every few months. -Store in low-temperature storage space ideally at 25°C/ 77°F. We do advise using the Flash Pro Ultra every few months to ensure the chemicals in the battery are moving.

Last updated: January 19, 2025 05:51

We recommend using any charger as long as its strictly a wall charger that’s been plugged directly into the wall socket (with a travel adapter is fine). Charging via a 3rd party device (such as a TV or laptop) can be risky as USB-C protocols may not interact correctly across brands and is a well known issue with USB-C technology as its still fairly new. We cannot be held liable for any damages that occur when Flash Pro Ultra is used or charged incorrectly.

Last updated: January 19, 2025 05:51

If you’ve received a tracking number and found the tracking to not be activated- we would like to reassure you that this is normal. Our shipping agent has advised that due to the special carrier method being used to ship the powerbanks, the tracking number will not activate until it has reached its destination country. This can usually take around 10 -20days.

Last updated: February 06, 2025 05:32